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1. What is SEO? Why is it important?

For a definition of search engine optimization, please see our Define Search Engine Optimization page. It will give you a basic understanding of search engine optimization and the reasons why it is important.

2. Can dynamic websites be optimized?

Yes, depending on the extent of parameterization of the system. Ideally you would arrange for us to login to your system to make an assessment. Some systems are very compatible with SEO and some are much less so. You might want to take a look at the answer to the next question to get a feel for the types of problems you might run encounter using a content managment system.

3. Does using Yahoo Sitebuilder effect SEO?

For a definition of Yahoo Sitebuilder and an explanation of how it effects SEO, please see our Yahoo SiteBuilder & Search Engine Optimization SEO page.

4. What is black hat and white hat SEO?

There many different ways of optimizing a web site. If one was to make a list of all the different activities you could undertake to bring about an increase in your web site's rankings, generally they would fall into one of two different categories - white hat or black hat.

White hat SEO practices are generally accepted means of acquiring high rankings within the leading search engines. They break none of the search engine rules or best practices. They create a positive user experience, and they return expected results. Examples of white hat SEO techniques include using unique and compelling content on your web site and using keywords and key phrases that you expect people to use to search the web for your content. (Don't optimize for the keyword phrase "16 GB ipod touch" if you're selling "athletic and outdoor clothing" for example.)

Black hat SEO techniques are just the opposite. Black hat SEO practices involve unethical practices that tend to break search engine rules or best practices. They create a negative user experience, and return unexpected results. Common examples of black hat techniques include stuffing web pages with keywords and/or key phrases and hiding keywords or key phrases on the page (by using the same color font as background or very small text). Most, if not all, search engines will penalize or ban your web site when they discover or suspect black-hat techniques are in use.

A third, catchall category of SEO techniques are those that cannot be easily categorized as black or white and are therefore aptly named grey. It's hit or miss as to whether you'll be penalized. Our recommendation is to avoid anything that is not clearly white. Why take a chance?

Should you care about which type of practice a SEO firm or consultant proposes to use on your site? Absolutely! Search engines are constantly updating their ranking algorithyms to account for all kinds of changes in the marketplace. Well known black hat techniques are very easy to detect and if that occurs, your website will be banned or punished. Clever SEOs and webmasters are coming out with new black hat techniques all the time. The search engines are not far behind in terms of detecting these practices and imposing penalties for their use. Another thing to consider is why you would want to pay someone to implement soon-to-be banned techniques that will have to be (in the best case scenario) removed or replaced with something else and therefore costing you double?

5. How do you go about choosing keywords? Do you have any specific keyword research tips and tools you'd like to recommend?

Whether you have an existing website or you are intending to build a new one, the first step is to come up with a list of the most probable keywords and keyword phrases you would expect prospects and customers to use to search for your products and/or services on the web. This is important. Not terms you would use. Terms you expect your customers to use.

Once we have this initial set of potential keywords, we use a collection of paid and free tools to first expand the list to include other candidates we may not have thought of, then to narrow it down to a manageable size.

A good place to start is with your competitor's sites. What keyword phrases are they using? We would also look at popular magazines with articles about your products and services; article sites, Q&A sites, brochures and catalogues. Anything promising is added to the list.

Wordtracker is a paid tool that helps us identify other related, similar and misspelt keywords and phrases that relate to your business and have been used by individuals browsing the web using a metasearch engine (which combines web search results from all the major search engines) during the last 365 days. It tells us how many competing websites use those same keywords and gives us a ratio representing the ease or difficulty of achieving a high ranking using those keywords. An optimal keyword choice would have a high number of searches and few competing web sites optimized for that exact term. There aren't many terms that fit that criteria, sometimes there are none and that's the challenge. It can take a lot of digging to come up with an abbreviated list of promising keywords.

Next we use the free Google insights tool to see how our list of promising keywords have been trending over the past year; if there are any regional preferences; and if there are any other suggestions for keyword phrases that surface. Keyword phrases that appear not to be maintaining or growing their search volume get crossed off our list. No point in optimizing for past or downward spiralling trends.

The last step in this phase of our keyword research is to us the free Google Adwords tool to see if any of the remaining short-listed keyword phrases are being targeted for pay-per-click advertising. We assume if someone feels justified in paying for the use of a keyword phrase, it must be bringing in results. This helps narrow our choices even further.

To check to see how well our short-list of keyword phrases convert, we can view existing website analytics and logs to see if our chosen keywords are showing up and converting. We can also choose to run a time limited test using Google Adwords to see which phrases convert best.

When we have our final list of keyword phrases we use the paid iBusinessPromoter tool from Axandra to analyse the top 10 websites optimized for our chosen keyword phrases to determine what specific on and off page optimization efforts will be needed to achieve a top 10 ranking. iBusinessPromoter says it has a 100% guarantee of top rankings if you follow their advice. What they don't tell you is you won't always have the ability to match the competition, for example, there's no way to increase the age of your existing URL and inbound links. When this happens, you have to overcome shortcomings by excelling in other categories of optimization, for example the number of social bookmarks.

6. Wordtracker is a popular keyword research tool that gets its data from meta search engines. What is a meta search engine? What is the difference between a search engine and a meta search engine?

A metasearch engine distinguishes itself by responding to a search query with the combined results of all the major search engines. Unlike leading self-indexed search engines, metacrawlers don't crawl the web to build listings. Instead, they send their visitor's search queries to several search engines at once, and use an algorithm to blend and combine search results all together onto one page. The theory is you're getting the best of the best all in one place.

As of September 2010 there were approximately two dozen metasearch engines. Wordtracker is known for using dogpile.com and metacrawler.com.

7. How long does it take to appear at or near the top of search engine results?

I'm not trying to be evasive, but it really does depend on a lot of different factors; things like:

  • The "indexability" of your site. There may be technical reasons why the search engines cannot index your site.
  • When the search engine spiders come around to index your site, and whether they do a full index, the home page only, or one or more layers down.
  • If they don't do a full index of your site, it depends on when they come back again and complete the index. Expect the major search engines to visit your site (on average) every 4 to 6 weeks. If you tend to update your website more frequently than that, chances are the search engines spiders will learn that and come back to index your site more frequently.
  • It depends on how many external websites link to you, how big and reputable those websites are, and when the links become active.
  • It depends on how many other websites are competing for the same keywords.
  • It depends on the number of years you have reserved your domain name. Sites registered for only one year are considered spam. A 10 or 20 year reservation signals the site owner's commitment to be around for a while and will achieve a higher ranking.
  • The age of your site is also taken under consideration.

  • This list is just a subset of many of the factors that play into when your site will achieve its optimal ranking. There is no single right or wrong answer to the question "how long will it take". If you ask me for a ball park though, I will tell you it will typically take 3-12 months for a web site to achieve it's optimal ranking. You should start to see results sooner than that, and you should see a gradual improvement over time.

    That said, may I remind you that search engine optimization is a process, an ONGOING process that allows you to achieve the goals you have set for your website. Please look at our Affordable SEO Services page to understand how we will work with you to ensure our optimization efforts are largely sustainable over time.

    8. What is the sandbox effect and can anything be done about it?

    Good question! Rather than me trying to explain the sandbox effect, please instead refer to this How To Play In Google's Sandbox article by David Wallace on searchengineguide.com. It's an excellent article.

    9. Why does it take so long to appear at or near the top of search engine results?

    There are two reasons why it takes a long time to appear at or near the top of search engine results. One is the fact that spiders don't always come around that frequently to index a site, nor do they always index the whole site. The second reason is the amount of time it takes to build high quality inbound links to your site; a major influencing factor to your site's rankings. If you build your links too quickly, you run the risk of being penalized if a search engine interprets your link growth as being unnatural.

    If you have a new site, it can take several months for the search engines to find and index you, even if you ask and/or pay them to index you quickly! (Google has been much better at this as of the spring of 2010.) If you have an existing site, the search engines will set up a "revisit / reindex" schedule based on how frequently it is updated. So if your site changes frequently the spiders will have learned to revisit your site frequently. If your site is fairly static, then the opposite will occur - you'll rarely get revisited / reindexed.

    Link building is a complicated and time consuming process but an abolute necessity to the achievement of high rankings. If you are willing to pay for links, they can be set up fairly quickly, but are generally frowned upon by search engines unless they come from the most reputable sites such as Yahoo.com or Business.com. Free links typically take months before they are reviewed and approved / denied. Sometimes you aren't even notified one way or the other. These links need to be submitted manually and carefully so as to be sure they are not rejected due to lack of data, poor choice of directory category or anything else. It is important to know that although more links is always better than less, the number of RELEVANT links carries far more weight in search engine rankings than the quantity of links. Always lean towards acquiring links from similar or expert websites rather than a bunch of totally unrelated websites. Shari Thurow, an author & search expert, has seen many websites achieve high traffic and rankings with less than 50 subject matter related links to their home page. Alternatively she has seen sites with more than a thousand irrelevant links receive very little.

    Lastly, please also bear in mind that at any point in time there are approximately 7.5 billion websites all maneuvering for position. A website's ranking can change daily. If and when you do achieve a top ranking, there is no guarantee that you will stay there indefinitely. It's a very volatile environment. Usually if you see a significant (+/- 10) position change, it's because the search engine ranking algorithm has changed and many other sites are likely experiencing the same thing. The change may be temporary. If the search engine is correcting for black hat techniques, you'll soon be restored to or near your old position assuming your website is using approved tools and techniques.

    10. Which companies are at the top now?

    As of September 24, 2010 and according to www.alexa.com, the top four global positions were held by (in order from the top down): Google, Facebook, YouTube and Yahoo (#1 in 2007). For perspective, Amazon ranked #15 (#33 in 2007), WordPress #19, eBay #21 (#71 in 2007), and Apple #41 (#89 in 2007). Bank of America was #143 (#500), Harvard University was #1,631 (#1,890), the White House was #4,831 (#11,345), General Motors was #11,667 (#14,279) and B-SeenOnTop.com was #700,005 (#2,627,805).

    11. Where does your site rank?

    For all the reasons previously discussed, our site does not always come out on top for our targeted keyword phrases. Just like the Plumber's husband always has leaky faucets, our website could always use more fine tuning. That said, if you found us using generalized terms like "search engine optimization" we probably appeared way down the list. If, on the other hand, you searched for us using "Economical Search Engine Optization", "Philadelphia Search Engine Optimization" or "Main Line Search Engine Optimization" we should have appeared at or near the top of the first results page on all the major search engines. It is important to note that we are continuously link building on our site as a way of maintaining our rank results. Search engine optimization is never a one-time thing. It's an ongoing process and in order to maintain your organic ranking you should at least make an effort to have a steady flow of incoming links to your site.

    12. What methods do you use to achieve high rankings?

    We do things a bit differently. We figure out what's broken and then we fix it. We start by doing a total site assessment. That will tell us what, if anything, is getting in the way of your web site appearing at or near the top of search engine results. We develop a workplan outlining the steps which will have to be undertaken to fix what ever is broken. We then review the workplan with our client so the client can decide who will do what, if anything. The client is always in charge. Some want as little involvement as possible. Others choose to treat the assignment as a learning experience and are heavily involved. As a minimum, you will understand who's doing what when so you can have a realistic expectation around when you might begin to see results. One of our goals is to set expectations and exceed them. Agreeing on a timeline and plan is just the first step.

    13. Why is it important to listed in web directories?

    One of the many factors search engines take into consideration when ranking a website is how many large and reputable websites link to your own site. Backlinks from large reputable directories lend credibility to your web site. Each backlink is considered a positive vote for your website.

    Directories are not the primary tool used by individuals to find what they are looking for on the world wide web. More people tend to use search. Directories are however, considered the yellow pages of the internet and you will gain referrals from directories, especially those with a narrow focus or niche. For both these reasons we felt it important to get listed in top web directories (Yahoo, DMOZ, Business.com...) and SEO directories like topseos.com.

    Which directories should you get listed in? The top two are Yahoo and DMOZ (short for Mozilla Directory). Yahoo charges a $299 annual fee to be listed in their online directory. DMOZ is free, but there is no guarantee you will get listed. Your best bet is to: (1) read their instructions carefully and comply with their requirements; and (2) choose the single best category in which you want to your website listed. Choosing the wrong category can delay your listing significantly as it will either be ignored or referred to a different editor. It can take a very long time to get listed in DMOZ. (This site took 9 months to be listed.) Do not resubmit. Take the time to do it right the first time and be patient. More information about DMOZ can be found at the Webworkshop Blog Site.

    Depending on your budget and the nature of your business, there are many other directories you should get listed in. The Best of the Web is one. And there are lots of niche directories. We will prepare a list of the ones we think could benefit your ranking and you'll tell us which ones you want to be listed in. You should never pay to have your site listed in an unrelated directory. It won't help your rankings.

    14. I've heard there is no value in exchanging reciprocal links. Is that true?

    I personally believe there is still value in exchanging links provided the links are coming from related websites that help search engines to establish and reinforce the niche you are working in. In other words, if you are a search engine optimization company, don't bother exchanging links with landscaper, unless said landscaper is one of your clients or in your targeted geographic area. If the landscaper is a client, a link back to your site tells prospects and existing customers that you have a satisfied customer. If the landscaper is in your targeted geographic area, a link back to your site reinforces your locality.

    Many of the large directories ask for a reciprocal link in exchange for inclusion on your site. If the directory has many inbound and outbound links, has a page rank as high or higher than your own, and lists some of your competitors then I recommend making the exchange. If they are a smaller and related niche directory I also recommend making the exchange. Otherwise don't bother.

    15. Will I ever have to start over with a new site?

    There is a small chance that you may decide to start over or redesign your site. It will always be your choice of course, but we may find that there are too many things impeding our ability to optimize your website and our recommendation would be to start over. That would be the most expensive recommendation and not one that we would make lightly. Often we can suggest ways to stall having to make that decision by recommending suboptimal work arounds. But for the most part, the majority of the changes that will need to take place can occur on your existing website.

    16. How do I know you are trustworthy, that you won't get my site blacklisted?

    We understand there are SEO companies who use unethical methods to optimize websites resulting in worse rather than better rankings. We are not one of those companies. Our goal is to be thought of as the most trusted, reliable and affordable small business SEO service provider on the main line of Philadelphia. That means we can't screw up; not even once. That means we want you to leave our engagement more than satisfied and wanting to refer others.

    We recommend you look at what Google has to say about choosing a search engine optimization vendor. The Google Webmaster Help Center lists what to look for to determine if the SEO company you are considering hiring might not be the best choice. We also strongly recommend you look at what Aaron Wall at SEOBook has to say about hiring a low-cost SEO. We agree with most everything said in the article, and find it to be a well balanced discussion about the pros and cons of going with a low cost service provider.

    The Federal Trade Commission (FTC) handles complaints about deceptive or unfair business practices. To file a complaint, visit: http://www.ftc.gov and click on "File a Complaint Online," call 1-877-FTC-HELP, or write to the Federal Trade Commission at CRC-240 Washington, D.C. 20580.

    If you know someone who is comfortable with HTML, we recommend you have them take a look at our code to confirm for yourself that we have not used any unethical methods. We suggest you contact one of our clients to confirm their satisfaction.

    We have not yet applied to be a member of the Washington, DC and Eastern Pennsylvania Better Business Bureau. We expect to shortly. In the meantime, please feel free to contact them to learn if there have been any complaints registered against us.

    We are a US company and therefore subject to the same anti-fraud laws as is every other business in the United States.

    When we begin to work with you we can provide a written, money-back guarantee that no questionable (also known as Black Hat) SEO tactics will be used which could result in your website getting banned from the major search engines. We don't guarantee top rankings; no one can without trickery or deception. We will promise to do our best and guarantee that we will set, and then meet or exceed your expections.

    17. What are some of the practices search engines consider unethical?

    Search engine companies are the defacto governing body for search engine optimization. They decide which techniques and practices are considered ethical and which are not. If they don't like something, they ignore, penalize or ban you. It's that simple.

    What has happened in the past is a search engine optimizer will come up with a cool and creative way to boost website rankings. Others notice this improvement and because source code and meta tags are visible to the entire world, begin to copy it. Soon search engines recognize a pattern occuring in search results and modify their search algorithms to account for it. If they consider the practice deceptive or trickery, they penalize, ban or ignore you. Search engine optimizers watch for new releases of the search engine algorithms and must react quickly when they see this has happened. The offensive code is removed from the website source and replaced with something else. And so it goes.

    A good example of this was when developers discovered if they put white keywords on top of a white background, visitors wouldn't see it but the search engines would credit the site with high keyword density. No more.

    What should be apparent is that search engine optimizers can make a lot of money by applying these short-term techniques to achieve top rankings. Businesses are initially happy when they see increasing sales and recognition. But they are not happy when their websites are banned or ignored. Nor are they happy to be caught in a pattern of ongoing, continuous change which costs them money.

    Here is a list of some of the most common unethical SEO techniques:

  • A website that serves as a landing page and immediately redirects traffic elsewhere.
  • A website that is overly optimized and lacking in unique content.
  • Plagiarized content.
  • Hidden content (white text on white background).
  • Use of tiny, tiny fonts.
  • Optimizing a web site for a keyword phrase that has little or no competition and no evidence that anyone actually searches using that keyword phrase. For example, I can rank easily for a "Canadian SEO on the Main Line", but I certainly don't get any traffic for it.

    As in the last question, we also recommend you look at what Google has to say about how to recognize an unethical search engine optimization company. The Google Webmaster Help Center lists what to look for to determine if the SEO company you are considering hiring might not be the best choice.

    18. How do I Know if SEO is right for my business?

    Please look at the answer to the "What is SEO" question for some global statistics on search engine use. More and more consumers are turning to the web to find products and services, 256 million in December 2006 alone according to Forrester Research. But of these, less than 1% will look beyond the first three pages of search engine results. Less than 3% look beyond the first three results! These statistics hold true regardless of industry. Every industry should be able to benefit from SEO. Think of it this way - every business needs customers and the most cost effective way, the best way to turn prospects into customers is by way of search engine marketing.

    19. How much will it cost?

    The amount that it will cost depends on a number of factors not least of which is your ability to pay. To be clear, when we say "It depends on your ability to pay", we mean that we can customize solutions to fit your budget if you ask us. When we say "affordable", we don't mean cheap, we mean we'll fit costs to suit your budget and set your expectations as to what that means.

    Other factors which play a role in determining the cost to optimize your website include:

  • the amount of traffic you currently have on your website;
  • the content of your website
  • the size and complexity of your existing website;
  • the extent of problems (if any) impeding your website from being indexed by the search engines;
  • the competitiveness of the keyword phrases chosen;
  • the number of pages you choose to have optimized;
  • the number and quality of links you currently have and the number you want created; and
  • who does what.
  • At the end of the analysis phase of any project we will provide you with a work plan that breaks the work down into project phases and activities within phases. Each has a cost. You have a choice of which phases and activities you want us to undertake, which ones you prefer to do on your own, and which ones you don't want anyone to complete. We will walk you thru the plan. You will decide what works best in terms of satisfying your needs and budget.

    In addition to the cost of our time, you will need to budget for inclusion in some top tier and inter-related web directories. Inbound links to your website from large and reputable directories is a must in search engine optimization. The two top directories are Yahoo and DMOZ (an acronym for Mozilla Directory). Yahoo charges $299 / year for inclusion in its directory. DMOZ is free, but it can take a year or more to get listed. You may never get listed. Inbound links from other business and specialty-type directories related to your line of business are the most valuable. Inbound links from unrelated businesses are not helpful and may, in fact, hurt your website's rankings.

    The other thing you should understand is that we present you with a comprehensive plan to optimize your site. If it's a shopping site, it takes more work because there is comparatively more competition. If it's a niche service provider site, it takes less time and effort. We give you a comprehensive plan, with price points within it, and you decide what you want to bite off and what you don't. Some people decide to start off small and want to optimize their home page only. We don't recommend this because even though search engines optimize pages, they are doing so in the context of the overall site. They recommend you optimize at least 4 pages per website. That's the minimum we recommend as a starting point. You don't have to do link building for each of the four pages, but you should set up meta tags as a minimum. The point is, it's you who decides what to do and not do. We'll assist by explaining the pros, cons and risks of each alternative.

    The #1 best, most effective, way to appear at or near the top of search results is to have your original web site designer work with a SEO specialist to ensure your site appears at or near the top of search engine results soon after initial launch. It's also the least costly way to "b-seenontop". If you are having a new website built, please call and ask our no-cost advice. Better yet, ask your web design firm if they offer SEO services as part of the initial build process, many do. If not, ask if they would be willing to work with us to ensure you're not only happy with the look and feel, but you're also happy with the traffic and conversions (number of people that elect to positively respond to your message). We would certainly be happy to work on their team to ensure your goals are met.

    I think this is a good article to help you decide how much you should be paying for SEO services -- What Is SEO Worth To You?

    Bottom line? Please have a win-win conversation with us about costs.

    20. How can I pay you?

    We will invoice you at predetermined times throughout the project. We accept cash, cheque and PayPal transactions.

    21. How will I know I've gotten my money's worth?

    At the start of our engagement we will create a baseline report showing where your site is ranking for the keywords you are currently using, and for the ones we plan to use. We will create trend reports showing the number of shoppers and customers, the number of sales and average sales, and conversion rates (visitors that are converted into customers). You can easily verify the rankings data on the reports by going to each search engine and typing in the keyword to see what your rankings are by hand. Bottom line - We set up metrics so you will be able to see and validate improvement over time.



    Search Engine Optimization Frequently Asked Questions | SEO FAQ

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